- Defective items may be returned within thirty days of the delivery date as indicated by your tracking information.
- Items damaged by miss-use or improper care are not covered by our warranty policy.
- For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, or wire.
- All sales on E-Liquid are final without exception. E-Liquid cannot be returned or exchanged for another flavor.
- Clearance Items: All clearance items are sold as is without warranty and are not returnable.
- Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of Steelvalleyvapors.com.
- Upon receipt of a return, our Returns Department will inspect and test every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, Steelvalleyvapors.com reserves the right to issue a credit.
- Returns must include everything that came with the product. This includes starter kits and bundled products. We must also have the original packaging returned to us.
- All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from Steelvalleyvapors.com and we will do our best to assist you.